Thank you to Natasha and Scott Baker for writing to the SPCA. Many volunteers have come to the same conclusions you have.
And thank you to AAS for listing 25 incredibly important points that I am sure former volunteers, and the general public want addressed. From my time volunteering at the Burnaby SPCA, I came to these conclusions as well.
What a difference it would make to the animals and to successful adoptions if these points were addressed.